Frequently Asked Questions
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
What payment methods do you accept?
- We accept debit/credit card payments (taxes apply).
- Cash payments are only accepted if you visit our office the day before the activity, between 9:00 a.m. and 5:00 p.m.
- All payments must be completed before the tour.
How can I make a payment?
Once your reservation is confirmed, please send us an email and we will provide you with a secure payment link.
What information is required to make a reservation?
To confirm your booking, we require personal and contact information for all participants, as well as accommodation details and any medical or food preferences.
Can I receive a refund?
Refund policies depend on the cancellation notice and tour conditions. Please contact us directly for detailed information.
Is the activity safe?
Yes, all our activities are conducted with professional guides and proper safety measures to ensure a safe and enjoyable experience.
Is there any age restrictions?
Age requirements may vary depending on the activity. Please check the specific tour details below.
What information is required specifically for Volcan Baru?
Tour date
First and last name of all participants
ID or passport number
Age, weight, and height
Nationality
Contact number
Hostel or hotel location (Google Maps link preferred)
Medical conditions or allergies
Food preferences (vegan or vegetarian)
How long do we stay at the summit?
We spend around 2 hours at the summit, depending on weather conditions.
What is included in Volcan Baru?
Bilingual guide (English & Spanish)
4×4 transportation
Pick-up from nearby accommodations
Breakfast
Extra warm jacket
What should I bring for Volcan Baru?
We recommend bringing:
Warm clothing
Personal medication for motion sickness or altitude sickness (not provided)
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